![]() ![]() Skip: The duplicate record will not be synced, and the existing record will be retained.That is, when there are duplicates, the Zoho CRM data will replace existing Zoho Books data. Overwrite: The duplicate record will overwrite the existing record. ![]() both the original and the new record will be available. Clone: The duplicate record will be cloned while syncing,i.e.Choose how you want to handle such duplicate records: Duplicate records are identified by comparing Account name in Zoho CRM to Customer Display Name in Zoho Books. When syncing data between both the apps, there might be a record in Zoho CRM which is already present in Zoho Books. Sync both ways: The records from Zoho CRM will be fetched into Zoho Books, and vice versa.However, data that’s already been pushed to Zoho CRM will not be affected. No Zoho Books data will be available in Zoho CRM. Fetch from CRM: Only the records from Zoho CRM will be fetched into Zoho Books.Step 2: Select the extent of syncĬhoose how information flows between the two apps: If you choose the extent of sync as both ways, then a “Business” customer in Zoho Books will be synced with the Accounts module of Zoho CRM, and an “Individual” customer in Zoho Books will be synced with the Contacts module of Zoho CRM. These contacts will be synced as Customers in Zoho Books with their Customer Type as Individual. To sync these contacts, check the Include contacts that are not associated to any accounts in Zoho CRM option. The Contacts in Zoho CRM that are not associated with an Account will not be synced. Accounts and their Contacts: The Accounts and their Associated Contacts in Zoho CRM will be synced as Customers and their Contact Persons in Zoho Books.Note: The Accounts in Zoho CRM will not be synced to Zoho Books. Record Transactions For Customers/Vendors.
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